MuseScore

I purchased one piece of sheet music for, as I recall, $1.99. But in order to do that, I had to sign up for a trial membership, which I could cancel in 7 days.

I searched the website for a link or other information to cancel and could not find that, so I canceled the automatic payment for the plan with PayPal. Despite canceling the PayPal automatic payment with MuseScore, they were able to bill my account $44.95. I sent emails to their customer service department, which were not addressed properly, except to say that my account would not be charged through PayPal again.

Horrible customer service!! Stay away!!

About two weeks ago, I found a charge on my account for $192.53. It was through PayPal and showed up as 'Apple Services.' After some investigating, I found that it was from Musescore.

I had not purchased anything from them, although I have recently been trying out their free version of Musescore Studio to engrave music. My son had been attempting to download music for piano and must have happened onto Musescore. He says that he initiated no free trials, but nonetheless Musescore charges us for a year-long membership to their Musescore Learn package when it appears to be sheet music downloads. I immediately attempted to contact their customer service, cancel the subscription, and then get my fees refunded.

Musescore never answered me. It was near impossible to find an email for them. They only want you to talk to a chatbot or read FAQs. Anyway, I filed unauthorized charges with PayPal, and fortunately, PayPal agreed that the charges were unauthorized.

My money was refunded, but still no word from Musescore. What a bunch of scammers.

I recently was trying to print a sheet of piano music and was shown a link to a "7-day free trial". I clicked this link and signed up thinking that I would be given a free trial period to test out this site and basically just to get this one piece of sheet music.

Next thing I know I've been charged over £100! I emailed them straight away to explain my situation and the reply I got was that my 7-day free trial had expired and that I hadn't cancelled it before the end (funny considering it had barely even been 1 hour from having signed up), that I had added on another 'Learning' extension to my subscription which cost me even more which I wasn't even aware of when signing up and that hey had specially 'discussed my case with the head office'. The result? They offered me either a 35% refund or to keep the subscription.

Absolute SCAM! Honestly their practises are disgraceful, tricking customers into paying for something they are not fully aware of and then on email denying the reality of the situation and trying to get away with it by offering partial refunds. I called up my bank and they agreed it was very dodgey of them and that by no means should I accept any partial refund. I will be following this up with my bank to star this company as fraudsters.

Interesting that when I looked up this website online as well there were MANY forums of people discussing the exact same thing having happened to them. Absolutely ridiculous that a site like this hasn't been closed down or held responsible to its actions.

In sum, DO NOT sign up for this website, it is a SCAM!

Meant to sign up for their 7-day trial...was instantly charged $39.99. Figured it would be returned if I canceled during the free trial and was meant to validate the card.

Well, they didn't have the piece of music I was looking for, so I went to cancel. They refused to refund (this was within 2-3 days of purchase), just kept directing me to their TOS. So, I chalk this up to tricky clicks...clicking for the free trial sent me to something else that wasn't a free trial. I apparently didn't read the fine print.

Also, support expects that I must understand all the different names and inclusions of their plans...I just wanted a free trial to see if you had what I want! Here's one of the support emails: 'Hi Musician, Thank you for contacting MuseScore Support! My name is Sofia, and I would be more than happy to help. I can see you subscribed to the annual instant subscription without a free trial period.

Yes, we offer a plan with a 7-day free trial period. This plan was pre-selected by clicking on the 'start free trial' button. However, you did not start the free trial. Instead, you selected a 12-month plan at a discounted price by choosing the 'Special Offer' option during the subscription process.

Consequently, you were shifted to a plan that offers a discount but does not include a free trial. Following this, at the next step, you reviewed the details of the discounted non-trial plan, entered your payment information, and confirmed your direct purchase. Please note that a full refund cannot be provided in accordance with the terms of use that you signed up for during registration: 'By registering for, using or otherwise accessing the service, you are consenting to become a party to this agreement and agreeing to be bound by and comply with the terms and conditions herein.' 4. Termination /Cancellation/ Refunds 'For annual subscriptions, if you cancel your subscription during the first fourteen (14) days of your subscription term, you can receive different offers from MuseScore depending on your usage period and activity (see 4.4), including receiving a refund of the difference between the then-in-effect and current annual subscription fee to which you are subscribed and the then-in-effect and current monthly subscription fee.' You can find more information about our Terms of Service by following the link below: (legal link removed) We highly appreciate your interest in our product.

Please feel free to reply to this chat - there's no need to submit a new request on the same topic. I'm always here to assist!

Terms_disclosure_39_99.png Best regards, Sofia MuseScore Support' Anyway, I've put in a complaint with my credit card, so hopefully, I'll get this back. Date of experience: April 30, 2025

If I could give them minus stars, I would do so. A fraudulent company signed up for a 'free trial,' which morphed into a 'pro account' that I did not want and did not select, yet this is what they claim I selected.

I called my credit card company to dispute the charge; it is still a pending charge. So the game is Musescore leaves the credit card charge pending until the trial period of 10 days expires, then they charge the card. Since I am unable to cancel the trial subscription, even though their website said I could cancel anytime, they will wait until the trial period is over, then charge my card, stating that I never canceled during the trial period!

What a scam company! I cannot believe that in this day and age, they get away with this!